SPARE PARTS ASSISTANT

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The IMA Group is a world leader in the design and manufacture of automatic machines for the processing and packaging of pharmaceutical, cosmetic, food, tea and coffee products as well as in the automation of industrial processes. We are constantly focused on innovation, through significant investment in R&D and constant dialogue with customers, the local area and the supply chain, we promote an environmentally friendly attitude with a view to achieving sustainable development. Our history is characterized by steady growth, also achieved through continuous investment in the development of people and their skills. We are over 7,000 employees, 59% of whom are in Italy and 41% in the rest of the world, present in more than 80 countries.

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For the IMA BFB division we are looking for a SPARE PARTS ASSISTANT. 
IMA BFB deals with the design and production of end-of-line machines.
 
Place of work: Bentivoglio (BO).
 

JOB SUMMARY

• Drafting commercial offers for spare parts;

• Customer assistance and technical support from order receipt to order development;

• Supporting Project Managers/Product Managers/Area Managers/PV Inspectors in the technical-commercial management of the customer, as a point of reference for the various company functions, mainly Technical Office, Administrative Office, Import-Export Office;

• Managing customers and agents in the assigned territorial areas.

MUST HAVE

• University studies background;

• Excellent knowledge of both written and spoken English.

• Minimum experience in Customer Service in direct relations with international customers.

NICE TO HAVE

• Knowledge of SAP;

• Fluency in a second language;

• Good interpersonal and organisational skills;

• Customer and Team Working propensity.

WHAT WE OFFER

• GLOBAL ENVIRONMENT: dynamic, flexible, avantguarde in a multinational and multicultural context.
• DIVERSITY & INCLUSION CULTURE: promoted through the Corporate Code of Ethics and dedicated programs.
• CONTINUOUS LEARNING: as a strategic asset for the development and motivation of people.
• WELLBEING: flexible working, health insurance, are just some of our initiatives to support the well-being of people and their families.

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People who intend to apply will be contacted and included in the selection process in respect of equal gender opportunities, diversity, inclusivity and based on the skills and experience acquired.