AFTERMARKET BRANCH MANAGER - ILAPAK INC.

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The IMA Group is a world leader in the design and manufacture of automatic machines for the processing and packaging of pharmaceutical, cosmetic, food, tea and coffee products as well as in the automation of industrial processes. We are constantly focused on innovation, through significant investment in R&D and constant dialogue with customers, the local area and the supply chain, we promote an environmentally friendly attitude with a view to achieving sustainable development. Our history is characterized by steady growth, also achieved through continuous investment in the development of people and their skills. We are over 7,000 employees, 59% of whom are in Italy and 41% in the rest of the world, present in more than 80 countries.

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We're looking for an After Market Manager for IMA-Ilapak's North American office.
For nearly 50 years, IMA-Ilapak has offered a wide range of flexible packaging solutions to meet every form, fill and seal requirement for the food, pharmaceutical, medical device and wet wipes industries.
The North American branch provides aftermarket support for all customers in the region, as well as sales development for new customers and support for existing customers.

Workplace: Newtown, Pennsylvania

JOB SUMMARY

The Aftermarket Manager will be responsible for:

• Oversee all aftersales activities of the subsidiary.

• Coordinate the two aftersales officies by liaising with the service manager and the spare parts manager.

• Indirectly manage all staff within the subsidiary (20 people).

• He/She will be responsible for the aftersales service for the entire territory of the subsidiary.

• He/she will deal directly with A-type customers by performing key account functions.

• He/she will report to the Branch Manager on a functional level and to the Group Aftermarket Director on a hierarchical level.

• Direct management of strategic customers (visits, negotiation and processing of sales orders). 

• Coordination with the sales department for the installation of new machines and after-sales work, and in general for the management of the technicians' work.

• Visits to customers approximately 20% of the year.

MUST HAVE

• Customer orientation 

• Ability to listen

• Share information and customer needs within the branch

• Previous experience of at least 5 years in a coordinating role

• Coming from industrial automation, petrochemical, energy processing contexts 

• Qualification (degree or diploma in a technical/engineering field) and/or proven experience in technical roles. 

NICE TO HAVE

• SAP or AS400

WHAT WE OFFER

• GLOBAL ENVIRONMENT: dynamic, flexible, avantguarde in a multinational and multicultural context.
• DIVERSITY & INCLUSION CULTURE: promoted through the Corporate Code of Ethics and dedicated programs.
• CONTINUOUS LEARNING: as a strategic asset for the development and motivation of people.
• WELLBEING: flexible working, health insurance, are just some of our initiatives to support the well-being of people and their families.

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People who intend to apply will be contacted and included in the selection process in respect of equal gender opportunities, diversity, inclusivity and based on the skills and experience acquired.