IT SPECIALIST

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IMA Group is a global leader in the development and production of automatic machines for the processing and packaging of pharmaceutical, cosmetics, food, tea and coffee products. We are constantly oriented towards innovation, thanks to significant investments in R&D and a constant dialogue with customers, the territory and local suppliers. We promote an environmentally friendly attitude towards achieving sustainable development. Our history is characterized by a constant growth, realized also with the continuous investment on the development of people and their skills.
We are over 7,000 employees, 59% in Italy and 41% in the rest of the world, present in more than 80 countries.

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IMA Life North America, a division of the IMA Group, specializes in aseptic processing and freeze-drying solutions for the pharmaceutical and biotechnology industries.
Part of IMA Life, it focuses on the pharmaceutical sector and delivers advanced technologies for filling, lyophilization, and isolation ensuring maximum sterility and product integrity for customers around the globe.
We are looking for a IT Specialist to join our Tonawanda, NY team. 

JOB SUMMARY

• Bachelor’s degree in Computer Science, Management Information Systems, or related field, or equivalent hands-on technical experience
• At least 5 years of progressive experience in microcomputer systems and local area network administration
• Knowledge of modern IT systems, principles, and practices
• Familiarity with hardware capabilities and limitations
• Proficiency in office technologies and software packages (Windows, SAP, ERP, word processing, spreadsheets, email, data processing, financial systems, etc.)
• Understanding of telecommunication and building access systems
• Knowledge of training techniques and IT safety standards
• Ability to troubleshoot and resolve system issues independently
• Ability to read and interpret technical manuals and documentation
• Skill in prioritizing tasks and evaluating technical needs
• Ability to maintain positive working relationships across teams
• Effective written and verbal communication skills
• Awareness of electrical safety and hazard protocols

SKILLS AND EXPERIENCES

• Familiarity with cybersecurity certification processes and standards
• Experience working in cross-functional teams and coordinating with external vendors
• Confidence in training both technical and non-technical users
• Interest in emerging IT technologies and their business applications

WHAT WOULD MAKE YOU A GREAT FIT

• Familiarity with ISO 9000 standards and documentation processes.
• Experience supporting customer-facing training or demonstrations.
• Experience with refrigeration systems.
• Experience with validation and testing procedures for complex industrial equipment.
• Interest in improving product quality and optimizing testing processes.

SALARY RANGE

• $ 55,000 - $ 65,000

WHAT WE OFFER

• GLOBAL ENVIRONMENT: A dynamic and innovation-driven workplace, part of a multinational and multicultural group.
• DIVERSITY & INCLUSION CULTURE: Promoted through the Corporate Code of Ethics and dedicated programs.
• CONTINUOUS LEARNING: We view learning as a strategic lever for growth and motivation. We support internal training and external development initiatives.
• WELLBEING: We provide comprehensive medical, dental, vision, and disability insurance and a 401(k)-retirement plan.

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IMA IS AN EQUAL OPPORTUNITY EMPLOYER.